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Salesforce Health-Cloud-Accredited-Professional Exam is a challenging and rewarding certification for healthcare professionals and Salesforce administrators who are interested in advancing their careers in the healthcare industry. It validates their expertise in Salesforce Health Cloud and enables them to contribute to the digital transformation of the healthcare industry.
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Salesforce Health Cloud Accredited Professional Sample Questions (Q80-Q85):
NEW QUESTION # 80
How does an administrator display device information on a patient card?
- A. Create a custom field on the FilterCondition__c object with a formula that return the information.
- B. Create a custom field on the EHR_Patient object with a formula that return the information.
- C. Create an Asset record and create a care registered device record that look up to the patient.
- D. Create a custom field on the EHR_MedicalDevice object with a formula that return the information.
- E. Create a custom field on the EHR_DeviceRequest object with a formula that return the information.
Answer: C
NEW QUESTION # 81
A service cloud organization migrating to HC uses Contacts to represent patients, physicians and non-clinical staff. Which of these groups of contacts should be modeled as Person Accounts post-migration?
- A. Patients, physicians and non-clinical staff should be modeled as Person Accounts.
- B. Patients should be modeled as Person Accounts.Providers and non-clinical staff can be modeled as Person Accounts or Contacts
- C. None By using individual data model,the use of person account can be avoided
- D. Patients should be modeled as Person Accounts.Providers and non-clinical staff should be modeled as Contacts
Answer: D
NEW QUESTION # 82
Bloomington Caregivers would like to send patient clinical data to an external payer, How should a consultant advise Bloomington Caregivers to make this information available to the payer using the most cost-effective method in out-of-the-box Health Cloud?
- A. se a third-party tool from AppExChange.
- B. Leverage the FHIR R4 Patient API
- C. Use MuleSoft Accelerator with H 7 APL
- D. Build a custom remote call-in API into Salesforce.
Answer: B
Explanation:
The FHIR R4 Patient API is a Health Cloud feature that allows users to create, update, and query patient data in Salesforce using the Fast Healthcare Interoperability Resources (FHIR) standard1. FHIR is a widely adopted standard for exchanging healthcare information electronically2. By using the FHIR R4 Patient API, Bloomington Caregivers can make their patient clinical data available to the external payer in a cost-effective and interoperable way, without requiring any custom development or third-party tools. The FHIR R4 Patient API supports the US Core Patient profile, which defines the minimum set of data elements for exchanging patient information3.
Reference:
1: FHIR Patient Input | Salesforce Health Cloud Developer Guide | Salesforce Developers
NEW QUESTION # 83
An agent at a MedTech company requires a UI component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase.
Which three OmmStudio capabilities are required to solve this use case?
Choose 3 answers
- A. Integration Procedures
- B. OmniScript
- C. Document Generation
- D. DataRaptors
- E. FlexCards
Answer: A,B,E
Explanation:
To address the use case of creating a UI component for a MedTech company that displays customer data, allows initiating a new order process, and displays available products for purchase, the following OmniStudio capabilities are required:
1. Integration Procedures:
Purpose: Integration Procedures handle server-side logic by connecting with external systems, databases, or Salesforce objects to fetch or update data efficiently.
Role in Use Case: The new order process will likely require data from external systems, such as a product catalog or inventory system. Integration Procedures are ideal for orchestrating these back-end calls and consolidating data to display product availability or order information.
Key Features:
Perform complex, multi-step actions in a single server call.
Fetch data asynchronously, improving UI performance.
Reference:
2. FlexCards:
Purpose: FlexCards are lightweight, reusable UI components that display contextual information on a single screen. They can include links, buttons, and embedded actions.
Role in Use Case: The UI component displaying customer data and providing the link to create a new order is best implemented as a FlexCard.
Key Features:
Can display data fetched via DataRaptors or Integration Procedures.
Easily customizable to match the desired layout and functionality.
3. OmniScript:
Purpose: OmniScripts guide users through multi-step processes with dynamic forms and workflows, integrating seamlessly with FlexCards and Integration Procedures.
Role in Use Case: When the link on the FlexCard is clicked, the OmniScript starts the process to build a new order and display available products. This ensures an intuitive and structured user experience for completing complex processes.
Key Features:
Drag-and-drop UI for creating guided workflows.
Can call Integration Procedures to fetch product details or submit the order.
Capabilities Not Required for This Use Case:
D . DataRaptors: While DataRaptors are crucial for basic data fetch/update operations, the described use case involves orchestrating multiple steps and external system integrations, making Integration Procedures more suitable.
E . Document Generation: This feature is used for generating PDFs or documents, which is not relevant to the process of building a UI component for order creation.
Summary of Implementation:
FlexCards display customer data and include a clickable link to start the new order process.
OmniScript handles the guided workflow to create the order and fetch available products.
Integration Procedures facilitate the server-side logic for fetching products and submitting the order.
OmniStudio Documentation
OmniScript Best Practices
FlexCards for Contextual UI
NEW QUESTION # 84
A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.
When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?
Choose 2 answers
- A. Designing Next Best Action and Recommendations for the care management team
- B. Considering the number of Intake agents who will be using Health Cloud
- C. Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions
- D. Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review
Answer: C,D
Explanation:
Utilization Management is a critical component in healthcare that focuses on ensuring the appropriateness, necessity, and efficiency of healthcare services. For payers working with plan members and medical providers, the case-by-case review of care appropriateness requires thorough processes to streamline authorization and review tasks.
Designing Care Requests to Seek Authorization (Answer B):
Purpose: The Care Request object in Health Cloud is essential for seeking authorizations from a health plan for specific healthcare services, drugs, or admissions. This object ensures that requests are appropriately documented and tracked.
Functionality:
It allows users to create and manage care requests linked to plan members.
Integrates with payer systems to capture critical details for authorization, such as service codes, plan information, and medical necessity documentation.
Supports automation through workflows and approvals, speeding up the decision-making process.
Relevance: By designing efficient Care Requests, the consultant ensures that all required details for preauthorizations or service reviews are captured seamlessly, meeting regulatory and operational needs.
Considering Request Review Types (Answer C):
Purpose: UM processes in Health Cloud must address the three primary types of reviews:
Prior Authorization Review: Conducted before the service is provided to determine medical necessity.
Concurrent Review: Evaluates the necessity of ongoing care during hospitalization or service delivery.
Retrospective Review: Analyzes the appropriateness of care after it has been delivered.
Implementation in Health Cloud:
The consultant must design workflows and data models to capture the details of these review types, including timestamps, reviewer notes, and outcomes.
Health Cloud supports tracking and documenting these reviews within the UM module, ensuring compliance with healthcare regulations.
Relevance: These review types allow the payer to influence decisions by ensuring appropriate care is provided while managing costs and maintaining high-quality outcomes.
Why the Other Options Are Less Relevant:
A . Designing Next Best Action and Recommendations for the Care Management Team: While recommendations and next-best-action features are beneficial for care management, they are not directly tied to the case-by-case review process of Utilization Management, which focuses more on care appropriateness and authorizations.
D . Considering the Number of Intake Agents Using Health Cloud: While operational considerations like staffing are important, this is not a Utilization Management process. It's a broader organizational concern unrelated to the core functionality of UM in Health Cloud.
Reference:
Utilization Management Overview: Salesforce documentation outlines how to handle prior authorizations, service approvals, and related processes within Health Cloud. (help.salesforce.com) Care Requests and Authorizations: Details on managing care requests and integrating with payer systems for streamlined authorization workflows. (developer.salesforce.com) UM Process Design in Health Cloud: Guidance on implementing request review types and managing data models to support UM. (architect.salesforce.com) By addressing Care Requests and Request Review Types, the consultant ensures a robust Utilization Management setup, enabling effective collaboration between payers, providers, and members while optimizing care delivery and compliance.
NEW QUESTION # 85
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