Salesforce CRT-261認證指南：Certification Preparation for Service Cloud Consultant＆認證成功保證，簡單的培訓方式

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CRT-261新版題庫上線 - CRT-261真題

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Salesforce CRT-261 認證考試是專業人士展示其 Salesforce Service Cloud Consultant 專業知識的重要步驟。此考試評估考生關於 Service Cloud Consultant 角色的知識、設計和實施複雜的 Service Cloud 解決方案的能力以及管理 Service Cloud 實施項目的能力。通過 CRT-261 考試可以幫助專業人士在領域中區分自己，提高薪資待遇。

最新的 Salesforce Service Cloud Consultant CRT-261 免費考試真題 (Q110-Q115):

問題 #110
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?

A. Dynamic dashboards
B. Dashboad folder sharing
C. Case Object permissions set to create and read
D. Org wide default for cases set to private

答案：A,D

問題 #111
Which two solutions should Universal Containers consider to increase Contact Center Agent productivity? Choose 2 answers

A. Increase the number of agents.
B. Improve the agent interface.
C. Employ surveys to confirm customer satisfaction.
D. Enable templates for written responses.

答案：C,D

問題 #112
A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

A. Service Console case creation configuration
B. Call Center Definition File creation
C. Lightning Console enablement
D. CTI Adapter configuration

答案：B,D

解題說明：
A CTI adapter is a software component that connects Salesforce to a phone system and enables features such as click-to-dial, screen pop, call logging, and call transfer. A call center definition file is an XML file that defines the settings and behaviors of the CTI adapter for Salesforce users. Both of these are key considerations for integrating a phone system with the Salesforce Service Console. Verified References: Salesforce Help: CTI Adapters and Salesforce Help: Call Center Definition Files

問題 #113
Which three tasks should be included in a business continuity plan for a contact center? Choose three answers

A. Disable the Interactive Voice Response system.
B. Update the case status field values.
C. Deliver training on case handling for contingent staff.
D. Monitor service level agreements (SLAs) and notify customers.
E. Route cases to agents in an alternate center.

答案：C,D,E

問題 #114
What key metric should a contact center manager use to evaluate the effectiveness of a new Service Cloud implementation? (Choose 2)

A. Total number of solutions created by agent
B. Average number of knowledge articles published
C. First contact resolution rate
D. Number of total cases handled

答案：C,D

問題 #115
......

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Salesforce CRT-261認證指南：Certification Preparation for Service Cloud Consultant＆認證成功保證，簡單的培訓方式

CRT-261新版題庫上線 - CRT-261真題

最新的 Salesforce Service Cloud Consultant CRT-261 免費考試真題 (Q110-Q115):

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